Shipping & Delivery

Every CLAIM order is carefully packaged and dispatched with the same attention to detail that goes into each piece. Below you'll find everything you need to know about delivery.

UK Standard Delivery

Available on all orders.
Delivered in 3–5 working days.
Free on orders over £50.
£3.95 on orders under £50.

UK Express Delivery

Available at checkout.
Delivered in 1–2 working days.
£6.95 flat rate.
Order before 1pm for same-day dispatch (Monday–Friday).

Dispatch

Orders are dispatched Monday to Friday, excluding UK public holidays. Orders placed before 1pm are typically dispatched the same day. Orders placed after 1pm or over the weekend will be dispatched the next working day.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number. You can use this to follow your parcel in real time. If you haven't received your tracking details within 24 hours of placing your order, please check your spam folder or contact us at hello@claimjewellery.com.

Lost or Delayed Parcels

If your order hasn't arrived within the expected timeframe, please allow one additional working day before getting in touch — delays can occasionally occur during busy periods. If your parcel appears lost, contact us and we'll investigate with the courier on your behalf. We'll always do our best to resolve the situation quickly.

International Shipping

We are working on expanding our international shipping options. If you're based outside the UK and would like to place an order, please contact us at hello@claimjewellery.com and we'll do our best to help.

If you have any questions about your order, we're always happy to help. Reach us at hello@claimjewellery.com.