Returns & Refunds

We want you to love every CLAIM piece. If something isn't right, we're here to help.

30-Day Returns

We accept returns on unworn, undamaged items in their original packaging within 30 days of delivery. To start a return, please contact us at hello@claimjewellery.com with your order number and reason for return. We'll respond within 1–2 working days with next steps.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot accept responsibility for parcels lost in transit.

Exchanges

We're happy to exchange items for a different size where stock allows. Please contact us within 30 days of delivery to arrange an exchange. If your preferred size is unavailable, we'll offer a refund or store credit instead.

Faulty or Incorrect Items

If your item arrives damaged, faulty or different from what you ordered, please contact us within 7 days of delivery at hello@claimjewellery.com. Include your order number and a clear photograph of the issue. We'll arrange a replacement or full refund at no cost to you.

Refund Process

Once we receive and inspect your return, we'll process your refund within 5–7 working days. Refunds are issued to your original payment method. Please allow additional time for your bank or card provider to process the payment. You'll receive an email confirmation once your refund has been issued.

Condition of Returned Items

Items must be returned unworn, undamaged and in their original CLAIM packaging. We reserve the right to refuse a return or issue a partial refund if an item shows signs of wear, damage or missing packaging. This policy exists to protect the quality and integrity of every piece we sell.

Hygiene & Exclusions

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty. Personalised, engraved or custom pieces are also non-returnable unless there is a manufacturing defect.

If you have any questions about a return or your order, please don't hesitate to get in touch. We're always happy to help.

hello@claimjewellery.com