Frequently Asked Questions

Everything you need to know about ordering, wearing and caring for your CLAIM jewellery.

Our Jewellery

What is CLAIM jewellery made from?

Our pieces are crafted from carefully selected materials designed to balance style, quality and everyday wearability.

Full material details can be found on each individual product page, so you know exactly what you're purchasing.

Is CLAIM jewellery waterproof?

Our waterproof pieces are designed to handle everyday contact with water without losing their finish.

However, we still recommend looking after your jewellery carefully. Avoid prolonged exposure to harsh chemicals, perfumes and cleaning products, and follow our Jewellery Care guide to keep your pieces looking their best.

Will my jewellery tarnish?

Our jewellery is designed for everyday wear, but how a piece ages will depend on its material, how often it's worn and how it's cared for.

Following our Jewellery Care guidance will help maintain the appearance of your jewellery for as long as possible.

Is your jewellery suitable for sensitive skin?

Material information is listed on each product page to help you make an informed choice.

Everyone's skin can react differently to metals and finishes, so if you have a known metal allergy or particularly sensitive skin, we recommend checking the product's materials carefully before purchasing.

Sizing

How do I know which ring size to order?

We've created a Size Guide to help you find the right fit.

For the most accurate result, we recommend measuring a ring that already fits the intended finger or having your finger professionally sized.

Remember that different fingers can be different sizes, so make sure you're measuring the finger you intend to wear your CLAIM ring on.

What if I order the wrong size?

If your ring isn't the right fit, please check our Returns & Refunds page for information about your return options.

We recommend checking our Size Guide before ordering to reduce the chance of choosing the wrong size.

Orders

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We'll do our best to help, but once an order has entered processing or been dispatched, we may not be able to make changes.

I haven't received an order confirmation. What should I do?

First, check your junk or spam folder and make sure you're checking the email address used when placing your order.

If you still can't find your confirmation, contact us with your name and order details and we'll look into it for you.

Can I use more than one discount code?

Unless otherwise stated as part of a promotion, only one discount code can be applied to an order.

Make sure your code has been entered successfully before completing checkout.

Shipping & Delivery

Where do you deliver?

Our current delivery destinations, prices and estimated delivery times can be found on our Shipping & Delivery page.

How long will my order take to arrive?

Dispatch and estimated delivery times are provided on our Shipping & Delivery page.

Once your order has been dispatched, you'll receive any available delivery or tracking information by email.

Where is my order?

If your estimated delivery window has passed, check any tracking information provided with your dispatch confirmation first.

If you're still concerned about your order, contact us at [CUSTOMER SERVICE EMAIL] with your order number and we'll help investigate.

Returns & Refunds

Can I return my order?

We accept eligible returns in accordance with our Returns & Refunds Policy and your applicable consumer rights.

Please visit our Returns & Refunds page for the full eligibility requirements, timeframes and instructions.

What if my jewellery arrives damaged or faulty?

We're sorry if something isn't right with your order.

Please contact us at [CUSTOMER SERVICE EMAIL] as soon as reasonably possible with your order number, a description of the issue and, where helpful, photographs showing the problem.

We'll review it and help arrange an appropriate solution.

How long do refunds take?

Once an eligible return has been received and processed, we'll issue your refund to the original payment method.

Your bank or payment provider may then take additional time to make the funds available in your account.

Jewellery Care

How should I look after my CLAIM jewellery?

A little care goes a long way.

We recommend storing your jewellery somewhere clean and dry when you're not wearing it and avoiding unnecessary contact with perfumes, cosmetics and harsh chemicals.

For more detailed advice, visit our Jewellery Care page.

How should I store my jewellery?

Keep your jewellery somewhere clean and dry, ideally separated from other pieces to reduce scratching, tangling and unnecessary wear.

Still need help?

If you can't find the answer you're looking for, we'd be happy to help.

Visit our Contact Us page or email us at [CUSTOMER SERVICE EMAIL] and we'll get back to you as soon as we can.